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Can I combine multiple coupons to receive a discount on my purchase?
While we occasionally offer Black Day Deals and other promotions, our system only allows one coupon code to be used per purchase. To stay updated on our latest deals, we recommend signing up to our email list. This way, you'll be notified as soon as
Can the shipping fees to my location be waived or reduced?
Unfortunately, we are unable to waive or reduce shipping fees as they are dictated by the shipping provider's rates for your location. We understand that the added cost can be a concern, but these fees are necessary for us to ensure your order reache
What happens if a requested replacement part for the Saunabox is out of stock?
If a replacement part you've requested is out of stock, rest assured that your order will be lined up and shipped as soon as it becomes available. Please reach out to [email protected] with your order # and email address associated with your order
What should I do if I find an issue with shipping availability to my address?
If our website indicates that shipping is not available to your address, please reach out to our support team right away at [email protected] We actively resolve such matters to ensure our customers can order our products regardless of their loca
How can I purchase a replacement cover for my Saunabox?
In the event you require a replacement cover for your SaunaBox due to damage or wear, simply visit our website under the accessories tab for all replacement parts (https://saunabox.com/collections/accesories). If your product falls under warranty ple
Will you be releasing a Red Light Sauna?
We are working on introducing new products, such as the Red Light Sauna. However, we do not have a specific release date as of now. We encourage you to stay tuned for updates regarding new product releases.
How can I ensure I receive the correct price for my order?
Every order should reflect the correct package and corresponding price, as detailed in your invoice. In case there is a discrepancy or confusion regarding the pricing of your SaunaBox order, our support team is on hand to clarify and correct any issu
What if I don't receive a confirmation email after placing an order?
If you do not receive a confirmation email shortly after placing an order, it may have been directed to your spam or junk folder. As a precaution, our support team can resend the order confirmation and shipping details to your email address. We aim t
How can I differentiate between V1 and V2 versions of SaunaBox?
All SaunaBoxes sold at local retailers such as Scheel's or Dick's Sporting Goods will be V2 of the SaunaBox. They will come equipped with an updated polyester 3-layer thermoshield, microfiber towel, towel hook and phone carrying case.
Is it normal for my SaunaBox to shut off after a period of time?
Yes, your SaunaBox is designed with adjustable time settings, enabling it to shut off after a set period. Remember to adjust the duration on the SmartSteam unit or using the remote control according to your preference. Our SmartSteam Unit will automa
Where does SaunaBox ship from and are there additional fees?
SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.
Can the SaunaBox be safely used in a basement?
You can use the SaunaBox in your basement, provided that it is placed on water-resistant flooring due to the risk of minor condensation. We have had customers state they use a small fan or dehumidifier to help with ventilation and have had no issues
What should I do if I didn’t receive my SaunaBox order?
If you haven't received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to [email protected] with your order number and email address associated with your order; pr
What are the dimensions of the Sauna Box at-home saunas?
The Sauna Box at-home saunas are designed with the following dimensions:. These dimensions make it convenient for you to set up and enjoy the sauna experience in the comfort of your own home. Should you have any further questions or require additiona
How can I correct an incorrect address on my order?
If you've discovered that the address on your order is incorrect, please contact us immediately with the full and correct address details. If your order was already shipped and returned, we will ensure a replacement is sent out to you. Our goal is to
Who can I contact for partnership or affiliate program inquiries?
For all inquiries related to partnerships, sponsorship, affiliate programs, or influencer collaborations, we warmly invite you to connect with our dedicated partnerships team ([email protected]). We're eager to explore the potential for mutual growth
How do I report an issue with my Sauna Box?
If you encounter any problems with your Sauna Box, such as rust, malfunctioning heat elements, broken parts, or other issues, we are here to help. To enable us to address your concerns effectively, we request that you send us visual documentation of
How can I fix my SaunaBox if it's not getting hot or producing steam?
If your SaunaBox isn't reaching the desired temperature or producing steam, try the following troubleshooting steps:
What do I do if my SaunaBox is leaking water?
It's not normal for the steam output box to leak excessively. Ensure that all connections and tubing are properly secured and check that the SmartSteam chamber is not overfilled and is emptied before each use. If the issue continues, further assistan
What should I do if I smell burning or see smoke coming from my SaunaBox?
Immediate action should be taken if you notice a burning smell or smoke coming from your SaunaBox. Stop using the unit, unplug it, contact customer support with a detailed description of the issue for assistance. Please include your order number, ema
What is the recommended way to plug in my SaunaBox?
The SaunaBox should be plugged directly into a power source (110V outlet) without the use of extension cords or power strips to ensure proper function. It's also advisable to verify the length of the power cord as per the warehouse specifications and
Can I use my own chiller with the PlungeBox Pro?
Yes, you can use your own chiller with the PlungeBox Pro. The unit is designed with faucets that are compatible with any chiller unit, featuring an inlet and outlet for the tubing.
How should I clean my SaunaBox after use?
We recommend wiping down the condensation on the sauna's walls with the towel provided and washing the absorbent floor mat after each use. We recommend avoiding using anything with toxic chemicals inside the sauna or steam unit itself!. Please find a
Is it safe to use the SaunaBox indoors?
The SaunaBox can be used indoors, but it is best placed on water-resistant floors such as tile or concrete to avoid any potential water damage due to condensation buildup. We recommend to place a protective barrier or towel underneath if utilizing on
Can the SaunaBox be left outside in cold or inclement weather?
While the SaunaBox can be used outdoors, it is not waterproof, and prolonged exposure to the elements without a protective cover can cause cosmetic or electrical damage. We suggest to bring all components indoors/shelter during inclement weather and
How does the release of steam from the SaunaBox affect indoor environments, like an apartment?
Most customers use the SaunaBox indoors without issues, as the steam should not significantly affect the indoor environment with proper ventilation. However, it may increase humidity levels. It is recommended to place a towel on the floor when steppi
Can the PlungeBox be used for hot water soaking?
The PlungeBox has not been tested for use with hot water soaking. For maintaining the quality and integrity of your PlungeBox, we recommend using it as intended and not exceeding the advised conditions without further guidance from the manufacturer.
Do you offer a discount for veterans and first responders?
We are happy to honor the brave individuals who serve as veterans and first responders with a special discount. Please reach out to us on social media or [email protected] for your discount! Your service is greatly appreciated and we are proud to
Can multiple forms of payment be used on a single purchase?
We maintain a straightforward payment system for the convenience of our customers. For each purchase, we require the use of a single payment method. This means that if you are using a visa debit gift card, for example, the entire purchase amount has
Do you ship internationally?
We currently offer international shipping to Canada only; however, customers are responsible for the shipping fees. Please be aware that international orders can take a significant amount of time to be delivered, depending on the destination. If you