Have a question about our products or your order?

SaunaBox

<p>If you haven&apos;t received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number and email address associated with your order; providing this will allow us to look right into your issue while minimizing delays.</p>

If you haven't received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to support@saunabox.com with your order number and email address associated with your order; pr

What should I do if I didn’t receive my SaunaBox order?

Shipping

Returns & exchanges

Changes & cancellations

Payment

Gift cards

Ordering

Loyalty program

Rewards

Materials

Assembly

Care Instruction

Warranty

FAQ - SaunaBox

SaunaBox SmartSteam Kit Pro

SaunaBox Pulse Pro

SaunaBox Solara

FAQ - SaunaBox GO

SaunaBox XL

Infrared Sauna Blanket

FAQ - PlungeBox Pro

PlungeBox Pro

Products

What are the product specifications for the SaunaBox SmartSteam Kit Pro?

What's included in the kit?

How hot can it get?

How do I clean it?

How do you setup the SaunaBox?

Are the materials non-toxic

Can I use it indoors and outdoors?

Is it safe to use inside?

How long does it take to set up the sauna? How portable is the SaunaBox kit?

Does it need a power source or water source?

Is the entire sauna tent machine washable?

Will it get moldy or smelly?

How do I clean the PlungeBox Portable Cold Plunge?

How do I setup the PlungeBox Portable Cold Plunge?

Does the Ultimate Recovery Bundle Ship separately?

Product Questions

Is there free shipping?

Can I cancel my order?

Shipping and Delivery

Do you offer refunds?

How long after I complete a purchase am I eligible for a refund?

If I use the product to test it out, can I still return it?

Returns and Refunds

Do you offer a warranty for your products?

Warranty and Repair

How Hot Can the SaunaBox Get?

Cleaning your SaunaBox Video

Why Choose SaunaBox & Heat Therapy Benefits

Benefits, Cleaning & Product Videos

SaunaBox SmartSteam Kit Manual

SaunaBox Solara Manual

SaunaBox Pulse Manual

SaunaBox XL Manual

Pro Water Chiller Product Manual

PlungeBox XL Manual

PlungeBox Pro Manual

Product Manual Downloads

SaunaBox SmartSteam Kit Pro Setup Tutorial

SaunaBox GO Setup Tutorial

PlungeBox XL Setup Tutorial

Product Setup and Video Tutorials

Can I combine multiple coupons to receive a discount on my purchase?

Can the shipping fees to my location be waived or reduced?

What happens if a requested replacement part for the Saunabox is out of stock?

What should I do if I find an issue with shipping availability to my address?

How can I purchase a replacement cover for my Saunabox?

Will you be releasing a Red Light Sauna?

How can I ensure I receive the correct price for my order?

What if I don't receive a confirmation email after placing an order?

How can I differentiate between V1 and V2 versions of SaunaBox?

Is it normal for my SaunaBox to shut off after a period of time?

Where does SaunaBox ship from and are there additional fees?

Can the SaunaBox be safely used in a basement?

What are the dimensions of the Sauna Box at-home saunas?

How can I correct an incorrect address on my order?

Who can I contact for partnership or affiliate program inquiries?

How do I report an issue with my Sauna Box?

How can I fix my SaunaBox if it's not getting hot or producing steam?

What do I do if my SaunaBox is leaking water?

What should I do if I smell burning or see smoke coming from my SaunaBox?

What is the recommended way to plug in my SaunaBox?

Can I use my own chiller with the PlungeBox Pro?

How should I clean my SaunaBox after use?

Is it safe to use the SaunaBox indoors?

Can the SaunaBox be left outside in cold or inclement weather?

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?

Can the PlungeBox be used for hot water soaking?

Do you offer a discount for veterans and first responders?

Can multiple forms of payment be used on a single purchase?

Do you ship internationally?

What should I do if I didn’t receive my SaunaBox order?Updated 10 months ago