SaunaBox is committed to making delivery expectations clear before you place an order. Because our products range from portable saunas that ship by parcel carrier to larger saunas that ship by freight, shipping method, estimated timing, delivery location, and setup services vary by product. The product page, checkout, and order confirmation for the item you purchase are part of this policy and provide the most current details for your order. Product-specific shipping terms control. The delivery information in the relevant product section below takes precedence over any general estimate where the terms differ. <h2 id="where-we-ship">Where We Ship</h2>Eligible orders shipping to the mainland United States receive free standard shipping unless a product page or checkout clearly states otherwise. Shipping availability, charges, and estimated delivery timing for Alaska, Hawaii, and international destinations are shown at checkout when available. International customers are responsible for any applicable duties, taxes, customs charges, and import-related fees that are not collected at checkout.We may use parcel carriers, freight carriers, or delivery-service providers depending on the product, destination, and service selected. Once a shipment is transferred to a carrier, delivery dates remain estimates and may be affected by carrier capacity, weather, appointment availability, address-access issues, and other circumstances outside our control. <h2 id="order-processing-pre-orders-and-tracking">Order Processing, Pre-Orders, and Tracking</h2>Allow up to 5 business days for freight orders and up to 4 business days for parcel orders to ship from our warehouse. Processing may take longer during peak periods, inventory transitions, or where we need more information to complete delivery.For products marked Pre-Order, the estimated ship window shown on the product page at the time of purchase and in your order confirmation applies. Pre-order timing is an estimate, not a guaranteed delivery date. If the expected shipment window changes materially, we will provide an update using the contact details supplied with your order.We send tracking information once a parcel shipment is dispatched. For freight shipments, the carrier or delivery provider will contact the telephone number supplied with your order when an appointment or delivery coordination is required. Please provide an accurate shipping address, email address, and mobile number at checkout and monitor these channels after purchase. <h2 id="product-specific-shipping-and-delivery">Product-Specific Shipping and Delivery</h2><table><tbody><tr><td>Sauna</td><td>Standard shipping method and estimated timing</td><td>What standard delivery includes</td></tr><tr><td>SmartSteam Pro and SmartSteam Pro with Red-Light Therapy</td><td>Free standard parcel shipping. Ships within up to 4 business days. Up to 5 business days in transit. Pre-order items follow the ship window on the product page.</td><td>Free standard parcel shipping to the eligible mainland-U.S. address shown at checkout. Any expedited option, if available, is displayed at checkout.</td></tr><tr><td>SmartSteam XL</td><td>Free standard parcel shipping. Ships within up to 4 business days. Up to 5 business days in transit. Pre-order items follow the ship window on the product page.</td><td>Standard parcel delivery to the eligible mainland-U.S. address shown at checkout. Available shipping options and charges, including any expedited option, are displayed at checkout.</td></tr><tr><td>Pulse PRO</td><td>Free standard parcel shipping. Ships within up to 4 business days. Up to 5 business days in transit. Pre-order items follow the ship window on the product page.</td><td>Standard parcel delivery to the eligible mainland-U.S. address shown at checkout. Available shipping options and charges, including any expedited option, are displayed at checkout.</td></tr><tr><td>Solara 1-Person</td><td>Free curbside freight shipping. Ships from our warehouse within up to 5 business days. Up to 9 business days in transit.</td><td>Curbside freight delivery only. After shipment, the freight carrier will contact you to schedule delivery. Standard delivery does not include indoor transport, room placement, unpacking, or assembly.</td></tr><tr><td>Solara 2-Person</td><td>Free curbside freight shipping. Ships from our warehouse within up to 5 business days. Up to 9 business days in transit.</td><td>Curbside, ground-level delivery only. The shipment arrives on a pallet in two cartons, and the driver lowers the items to ground level. Standard delivery does not include in-home delivery or assembly.</td></tr><tr><td>Forge Outdoor and Forge Indoor</td><td>Free curbside freight shipping. Ships from our warehouse within up to 5 business days. Up to 9 business days in transit.</td><td>Curbside or accessible garage-level delivery of one palletized crate. The crate weighs about 571 lb (Outdoor) or 514 lb (Indoor). Standard delivery does not include indoor transport, room placement, uncrating, or assembly.</td></tr></tbody></table> <h3 id="freight-delivery-preparation">Freight-Delivery Preparation</h3>Freight products require planning before the delivery date. For the Solara 1-Person, Solara 2-Person, and Forge, please confirm that your delivery address, driveway, gate, hallways, doorways, turns, and final installation area can accommodate the shipment. You are responsible for arranging the people and equipment needed to move a freight shipment from the standard delivery point to the final installation location unless you purchase an eligible delivery upgrade.Forge customers should plan especially carefully. The Forge is delivered in a single palletized crate and requires a forklift or a two-person team with a pallet jack for on-site handling after standard delivery. Before delivery, make sure the access path is clear and the final installation site is ready.<h2 id> </h2><h2 id="white-glove-installation">White Glove Installation</h2>Where offered for your product at checkout, SaunaBox provides paid White Glove Installation through our installation partner, Out of the Box.<table><tbody><tr><td>Sauna</td><td>Price</td><td>Installation time</td></tr><tr><td>Solara Pro</td><td>$749</td><td>About 30 to 60 minutes</td></tr><tr><td>Solara 2-Person</td><td>$1,150</td><td>About 1 to 1.5 hours</td></tr><tr><td>Forge Outdoor, Forge Indoor</td><td>$1,300</td><td>About 1 to 1.5 hours</td></tr></tbody></table> Included: threshold delivery to your door, then installation at your home within 5 business days of delivery, moving the sauna to its final location if needed, and removal of all trash and the pallet. Not included: electrical work for the Forge, or any site preparation beyond the service described at checkout.If delivery requires carrying your sauna beyond a ground-level entry, including to an apartment, condominium, or a home with stairs, add White Glove Installation at checkout. Standard freight delivery is ground-level only.<h2 id="-1"> </h2><h2 id="delivery-appointments-and-access">Delivery Appointments and Access</h2>For White Glove Installation, Out of the Box will text the phone number on your order before delivery to confirm your delivery date and schedule installation. For all freight orders, you are responsible for ensuring that the delivery location is safely accessible and that someone authorized to receive the shipment is available as required by the carrier or delivery provider.If your address, access conditions, or availability change after ordering, contact us as soon as possible at <a href="mailto:support@saunabox.com">support@saunabox.com</a>. Changes requested after shipment may not be possible and may result in carrier-imposed charges or rescheduling delays.<h2 id="-2"> </h2><h2 id="shipping-protection-damage-loss-and-theft">Shipping Protection, Damage, Loss, and Theft</h2>Shipping Protection is offered on SaunaBox orders to help protect against eligible transit damage, loss in transit, and theft after a shipment is marked delivered. If you purchase Shipping Protection, contact <a href="mailto:support@saunabox.com">support@saunabox.com</a> within seven days of the reported issue and provide your order number, photographs or other supporting information, and any relevant tracking details. Subject to approval, SaunaBox will arrange a replacement. Shipping damages on orders without Shipping Protection: If Shipping Protection is not added, we will still assist with replacement requests for items damaged in transit. Depending on the weight and size of the replacement product or part, a replacement shipping fee of $25&#x2013;$500 may apply. Shipping Protection does not cover an incorrect address entered at checkout. Approved replacements are normally shipped to the original delivery address unless we agree otherwise in writing. Please inspect and document your shipment promptly upon delivery and retain all packaging, photographs, and carrier documentation if you identify visible damage, missing items, or an apparent transit issue. Prompt documentation helps us evaluate and resolve your request.<h2 id="-3"> </h2><h2 id="cancellations-returns-and-refused-shipments">Cancellations, Returns, and Refused Shipments</h2>For cancellation and return eligibility, please review our <a href="https://saunabox.com/policies/refund-policy" rel="noreferrer noopener" target="_blank">Refund Policy</a>. Cancellation requests and address changes should be sent to <a href="mailto:support@saunabox.com">support@saunabox.com</a> as soon as possible. Once an order has shipped, return, rerouting, and carrier charges may apply under the Refund Policy.For international orders, all shipping, duties, taxes, processing, and handling charges associated with an undeliverable or refused shipment are the customer&#x2019;s responsibility and are non-refundable, subject to applicable law.<h2 id="-4"> </h2><h2 id="questions-about-your-delivery">Questions About Your Delivery</h2>If you have questions about product-specific delivery requirements, need help selecting a delivery upgrade, or need to report a shipping issue, contact SaunaBox at <a href="mailto:support@saunabox.com">support@saunabox.com</a>. Please include your order number and the email address used at checkout so we can assist you promptly.This policy applies to orders placed on saunabox.com. SaunaBox may update this policy from time to time. The version posted on the website at the time of your order applies, subject to applicable law. <h2 id="international-shipping-policies">International Shipping Policies</h2>Orders from SAUNABOX to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international SAUNABOX orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks.The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your SAUNABOX order is shipping to.However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand SAUNABOX does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with SAUNABOX. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.It is SAUNABOX policy that all undeliverable or refused packages remain the customer&#x2019;s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.We&apos;re working on expanding to Europe. Sign up for our email list to be notified.

Shipping

If you haven't received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to support@saunabox.com with your order number and email address associated with your order; pr

If you haven&apos;t received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number and email address associated with your order; providing this will allow us to look right into your issue while minimizing delays.

What should I do if I didn’t receive my SaunaBox order?

Yes. Availability, charges and delivery times for international orders are shown at checkout. Orders to Canada ship via UPS. Other international orders ship via FedEx or DHL. International delivery can take up to 4 weeks, and Canada can take up to 5

Yes. Availability, charges and delivery times for international orders are shown at checkout.Orders to Canada ship via UPS. Other international orders ship via FedEx or DHL. International delivery can take up to 4 weeks, and Canada can take up to 5 weeks.Taxes, processing and handling fees are calculated at checkout. Your country may charge additional duties when the package arrives. SaunaBox can&apos;t predict or cover these, so please check before ordering.If an international shipment is refused or can&apos;t be delivered, all shipping, duties, taxes, processing and handling fees are non-refundable. Items delivered back to our warehouse and restocked are refunded at current retail value.We&apos;re working on expanding to Europe. Sign up for our email list to be notified.

Do you ship internationally?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partne

<h3 id="what-is-route-package-protection">What is Route Package Protection?</h3>Route&apos;s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we&#x2019;ve partnered with Route to offer added assurance that you&#x2019;re supported, no matter what. Shipping Protection is an optional add-on at checkout.You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you&#x2019;re tracking via the Route App or online Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven&#x2019;t downloaded the app yet? <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898">Download here</a>Purchased Route&apos;s Package Protection and looking to file a shipping issue online? <a href="https://claims.route.com/">File here</a><h3 id="how-does-route-work">How Does Route Work?</h3>If your order ends up lost, damaged, or stolen, Route&#x2019;s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.Need to file a claim? <a href="https://claims.route.com/">File here</a><h3 id="how-does-route-process-refunds-or-reorders">How Does Route Process Refunds or Reorders?</h3>Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.<h3 id="when-should-i-file-a-claim">When Should I File a Claim?</h3>Marked As Delivered (Stolen)<ul><li>Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.</li></ul>Stuck In Transit (Lost)<ul><li>For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li><li>For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li></ul>Damaged<ul><li>Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.</li></ul>All of Route&#x2019;s policies are listed <a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies">here</a><h3 id="what-if-my-order-never-arrives-or-is-stolen">What if My Order Never Arrives or is Stolen?</h3>If your order has not arrived, please file a claim with Route <a href="https://claims.route.com/">here</a>.<h3 id="what-if-my-order-arrives-damaged">What if My Order Arrives Damaged?</h3>If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.You can file a claim with Route <a href="https://claims.route.com/">here</a>.<h3 id="how-do-i-file-a-claim-for-my-lost-damaged-or-stolen-order">How Do I File a Claim for my Lost, Damaged, or Stolen Order?</h3>You can file a shipping issue on Route&#x2019;s app or via <a href="https://claims.route.com/">the web here</a>. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.Haven&#x2019;t downloaded the app yet? <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898">Download here</a><h3 id="what-are-routes-terms-and-conditions">What are Route&#x2019;s Terms and Conditions?</h3>Route&#x2019;s terms and conditions are listed here: <a href="https://route.com/terms-and-conditions/">https://route.com/terms-and-conditions/</a><h3 id="is-route-a-licensed-insurance-company">Is Route a Licensed Insurance Company?</h3>While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route&apos;s Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Shipping Protection Route

Standard shipping is free to eligible addresses in the mainland U.S.

Yes. Standard shipping is free to eligible addresses in the mainland U.S. Shipping costs for Alaska, Hawaii and international addresses are shown at checkout where available. Expedited options, where available, are also shown at checkout. SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.

Is there free shipping?

Yes. Standard shipping is free on all SaunaBox orders within the mainland USA. White Glove Installation is available as an add-on for the Solara Pro, Solara 2-Person and Forge.

Parcel products SmartSteam Pro, Pulse Pro, cold plunges, red light devices and accessories.<ul dir="ltr"><li>Ships from our warehouse within up to 4 business days. Up to 5 business days in transit.</li><li>Tracking is emailed once your order ships.</li></ul>Freight products Solara 1-Person, Solara 2-Person, Forge Outdoor and Forge Indoor.<ul dir="ltr"><li>Ships from our warehouse within up to 5 business days. Up to 9 business days in transit.</li><li>Tracking is emailed once your order ships. The carrier will call the phone number on your order to schedule delivery.</li><li>Standard delivery is curbside only. It doesn&#x2019;t include carrying the sauna inside, unpacking or assembly.</li><li>If your sauna has to go beyond a ground-level entry, such as to an apartment or a home with stairs, add White Glove Installation at checkout.</li><li>Before delivery, check that your driveway, gates, hallways, doorways and installation area can fit the shipment.</li><li>The Forge arrives in one crate, about 571 lbs for the Outdoor and 514 lbs for the Indoor. Moving it requires a forklift, or two people with a pallet jack.</li></ul>Processing may take longer during peak periods, inventory transitions, or where we need more information to complete delivery.Pre-orders: the ship window on the product page and in your order confirmation is an estimate. We&#x2019;ll contact you if it changes.Delays: delivery dates are estimates. If your shipment is delayed, email <a href="mailto:support@saunabox.com">support@saunabox.com</a> and we&#x2019;ll help you follow up with the carrier.

How long does shipping take, and how is my order delivered?

White Glove Installation: what it includes, pricing for the Solara Pro, Solara 2-Person and Forge, and how scheduling works.

Standard delivery for our freight saunas is curbside and free. To have your sauna built for you, add White Glove Installation at checkout.
<table>
<thead><tr><th>Sauna</th><th>White Glove Installation</th></tr></thead>
<tbody>
<tr><td>Solara Pro</td><td>$749</td></tr>
<tr><td>Solara 2-Person</td><td>$1,150</td></tr>
<tr><td>Forge Outdoor, Forge Indoor</td><td>$1,300</td></tr>
</tbody>
</table>
<h3 id="whats-included">What&apos;s included</h3>
<ul>
<li>Your sauna is delivered to your door (threshold delivery). Our installation team then comes back to build it within 5 business days of delivery.</li>
<li>We move the sauna to its final location if needed.</li>
<li>Installation takes about 30 to 60 minutes for the Solara Pro, and about 1 to 1.5 hours for the Solara 2-Person and Forge.</li>
<li>We remove all trash and the pallet.</li>
<li>Before delivery, our installation partner, Out of the Box, will text the phone number on your order to confirm your delivery date, your product and your availability for installation.</li>
</ul>
Forge: White Glove Installation doesn&apos;t include electrical work. The Forge is hardwired to a dedicated 240V circuit, and a licensed electrician must connect it before it can be turned on.

What's included with White Glove Installation?

Pre-order ship windows are shown on the product page and in your order confirmation. They are estimates, and we'll contact you if the window changes significantly.

Some products are available for pre-order before they&apos;re in stock. The product page shows the expected ship window, and your order confirmation email shows it too.Pre-order ship windows are estimates, not guaranteed delivery dates. If the window changes significantly, we&apos;ll contact you.Once your order ships, we&apos;ll email you tracking. Delivery then follows our standard transit times: up to 5 business days for parcel orders and up to 9 business days for freight orders.Questions about your pre-order? Contact us at <a href="mailto:support@saunabox.com">support@saunabox.com</a>.

Can I pre-order, and when will my order ship?

Processing can take longer during peak periods, and carriers control delivery once an order ships. Contact us with your order number and we'll follow up for you.

Before your order ships: In-stock parcel orders ship within up to 4 business days. Freight orders ship within up to 5 business days. Processing may take longer during peak periods, inventory transitions, or where we need more information to complete delivery. You&apos;ll get a tracking email as soon as your order ships.After your order ships: Delivery dates are estimates. Once an order is with the carrier, the carrier controls the delivery schedule. Weather, carrier capacity and appointment availability can cause delays.What we can do: If your shipment seems stuck, contact us at <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number. We&apos;ll track it and follow up with the carrier for you.

My order is delayed. What should I do?

Have a question about our products or your order?

SaunaBox

Shipping and Delivery