ShippingUpdated 2 months ago

SaunaBox is committed to making delivery expectations clear before you place an order. Because our products range from portable saunas that ship by parcel carrier to larger saunas that ship by freight, shipping method, estimated timing, delivery location, and setup services vary by product. The product page, checkout, and order confirmation for the item you purchase are part of this policy and provide the most current details for your order.

Product-specific shipping terms control. The delivery information in the relevant product section below takes precedence over any general estimate where the terms differ.

Where We Ship

Eligible orders shipping to the mainland United States receive free standard shipping unless a product page or checkout clearly states otherwise. Shipping availability, charges, and estimated delivery timing for Alaska, Hawaii, and international destinations are shown at checkout when available. International customers are responsible for any applicable duties, taxes, customs charges, and import-related fees that are not collected at checkout.

We may use parcel carriers, freight carriers, or delivery-service providers depending on the product, destination, and service selected. Once a shipment is transferred to a carrier, delivery dates remain estimates and may be affected by carrier capacity, weather, appointment availability, address-access issues, and other circumstances outside our control.

Order Processing, Pre-Orders, and Tracking

An order is processed before it is handed to a carrier. The timing below refers to the applicable product and may be extended during peak periods, inventory transitions, or where additional information is needed to complete delivery.

For products marked Pre-Order, the estimated ship window shown on the product page at the time of purchase and in your order confirmation applies. Pre-order timing is an estimate, not a guaranteed delivery date. If the expected shipment window changes materially, we will provide an update using the contact details supplied with your order.

We send tracking information once a parcel shipment is dispatched. For freight shipments, the carrier or delivery provider will contact the telephone number supplied with your order when an appointment or delivery coordination is required. Please provide an accurate shipping address, email address, and mobile number at checkout and monitor these channels after purchase.

Product-Specific Shipping and Delivery

Freight-Delivery Preparation

Freight products require planning before the delivery date. For the Solara 1-Person, Solara 2-Person, and Forge, please confirm that your delivery address, driveway, gate, hallways, doorways, turns, and final installation area can accommodate the shipment. You are responsible for arranging the people and equipment needed to move a freight shipment from the standard delivery point to the final installation location unless you purchase an eligible delivery upgrade.

Forge customers should plan especially carefully. The Forge is delivered in a single palletized crate and requires a forklift or a two-person team with a pallet jack for on-site handling after standard delivery. Before delivery, make sure the access path is clear and the final installation site is ready.

Room of Choice and White Glove Services

Where offered for your product at checkout, SaunaBox provides paid delivery upgrades for Solara saunas. Availability and price are product- and destination-specific and are shown at checkout.

If delivery requires carrying a Solara beyond a ground-level entry, including to an apartment, condominium, or a home with stairs, please select the applicable Room of Choice or White Glove option when it is offered. Standard freight delivery is ground-level only.

Delivery Appointments and Access

For an upgraded Solara delivery service, the delivery provider will arrange a four-hour appointment window and obtain a customer signature at delivery. For all freight orders, you are responsible for ensuring that the delivery location is safely accessible and that someone authorized to receive the shipment is available as required by the carrier or delivery provider.

If your address, access conditions, or availability change after ordering, contact us as soon as possible at [email protected]. Changes requested after shipment may not be possible and may result in carrier-imposed charges or rescheduling delays.

Shipping Protection, Damage, Loss, and Theft

Shipping Protection, Damage, Loss, and Theft
Shipping Protection is offered on SaunaBox orders to help protect against eligible transit damage, loss in transit, and theft after a shipment is marked delivered. If you purchase Shipping Protection, contact [email protected] within seven days of the reported issue and provide your order number, photographs or other supporting information, and any relevant tracking details. Subject to approval, SaunaBox will arrange a replacement.

Shipping damages on orders without route: If Shipping Protection is not added, we will still assist with replacement requests for items damaged in transit. Depending on the weight and size of the replacement product or part, a replacement shipping fee of $25–$500 may apply. Shipping Protection does not cover an incorrect address entered at checkout. Approved replacements are normally shipped to the original delivery address unless we agree otherwise in writing.

Please inspect and document your shipment promptly upon delivery and retain all packaging, photographs, and carrier documentation if you identify visible damage, missing items, or an apparent transit issue. Prompt documentation helps us evaluate and resolve your request

Cancellations, Returns, and Refused Shipments

For cancellation and return eligibility, please review our Refund Policy. Cancellation requests and address changes should be sent to [email protected] as soon as possible. Once an order has shipped, return, rerouting, and carrier charges may apply under the Refund Policy.

For international orders, all shipping, duties, taxes, processing, and handling charges associated with an undeliverable or refused shipment are the customer’s responsibility and are non-refundable, subject to applicable law.

Questions About Your Delivery

If you have questions about product-specific delivery requirements, need help selecting a delivery upgrade, or need to report a shipping issue, contact SaunaBox at [email protected]. Please include your order number and the email address used at checkout so we can assist you promptly.

This policy applies to orders placed on saunabox.com. SaunaBox may update this policy from time to time. The version posted on the website at the time of your order applies, subject to applicable law.

International Shipping Policies

Orders from SAUNABOX to Canada are shipped via UPS. All other international orders are shipped via FedEx or DHL. Please Note: Delivery of your international SAUNABOX orders can take up to 4 weeks, and other countries such as Canada can take up to 5 weeks.

The international shipping costs that we can control including taxes, processing and handling fees communicated to us by our worldwide shipping service, are calculated at checkout and will be paid by the customer when the order is placed. These are based on the individual regulations and laws of the country your SAUNABOX order is shipping to. 

However, in many cases, there are additional duties required by countries once the packages enter that country for which we cannot control. Please understand SAUNABOX does not take responsibility for any of those additional duties that may be charged by your country after they leave the U.S. nor do we have any way of anticipating what those potential fees could be. Please be aware of those fees before placing an order with SAUNABOX. When your order is placed we guarantee current exchange rates, although should the exchange rate for your country change, you as the customer will not be billed for any fluctuating U.S. shipping fees once your order has been processed.

It is SAUNABOX policy that all undeliverable or refused packages remain the customer’s responsibility, and all shipping, duties/taxes, processing and handling fees are non-refundable. A refund will be issued at current retail value for item(s) delivered and restocked in our distribution center.

 We are in the process of expanding into Europe to allow Europe. Sign up to our email list to be notified.