Standard shipping is free to eligible addresses in the mainland U.S.

Yes. Standard shipping is free to eligible addresses in the mainland U.S. Shipping costs for Alaska, Hawaii and international addresses are shown at checkout where available. Expedited options, where available, are also shown at checkout. SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.

Is there free shipping?

Yes. Standard shipping is free on all SaunaBox orders within the mainland USA. White Glove Installation is available as an add-on for the Solara 2-Person and Forge, and Room of Choice and White Glove upgrades are available for the Solara.

Parcel products SmartSteam Pro, Pulse Pro, cold plunges, red light devices and accessories.<ul dir="ltr"><li>Delivered to your door in 4 to 7 business days.</li><li>Tracking is emailed once your order ships.</li></ul>Freight products Solara 1-Person, Solara 2-Person and Forge 1-Person.<ul dir="ltr"><li>Allow up to 5 business days to ship and up to 9 business days in transit.</li><li>Tracking is emailed once your order ships. The carrier will call the phone number on your order to schedule delivery.</li><li>Standard delivery is curbside only. It doesn&#x2019;t include carrying the sauna inside, unpacking or assembly.</li><li>If your sauna has to go beyond a ground-level entry, such as to an apartment or a home with stairs, choose a delivery upgrade at checkout.</li><li>Before delivery, check that your driveway, gates, hallways, doorways and installation area can fit the shipment.</li><li>The Forge arrives in one crate of about 571 lbs. Moving it requires a forklift, or two people with a pallet jack.</li></ul>Pre-orders: the ship window on the product page and in your order confirmation is an estimate. We&#x2019;ll contact you if it changes.Delays: delivery dates are estimates. If your shipment is delayed, email <a href="mailto:support@saunabox.com">support@saunabox.com</a> and we&#x2019;ll help you follow up with the carrier.

How long does shipping take, and how is my order delivered?

Room of Choice, White Glove and In-Home Installation: what each includes and which saunas they're available for.

Delivery upgrades are available for freight products. Price and availability are shown at checkout.
<table>
<thead><tr><th>Upgrade</th><th>Available for</th><th>Includes</th></tr></thead>
<tbody>
<tr><td>Room of Choice</td><td>Solara 1-Person</td><td>A two-person team delivers to the room you choose, unpacks, places the sauna and removes packaging. Scheduled 4-hour window, signature required. Up to 30 minutes of service. Does not include assembly.</td></tr>
<tr><td>White Glove</td><td>Solara 1-Person</td><td>Everything in Room of Choice, plus full assembly. Ready to use when the team leaves. Up to 30 to 60 minutes of delivery and assembly time.</td></tr>
<tr><td>In-Home Installation</td><td>Solara 2-Person, Forge</td><td>Within 5 business days of delivery, we move the sauna to its final location, assemble it and remove all packaging.</td></tr>
</tbody>
</table>
Forge: In-Home Installation doesn&apos;t include electrical work. The Forge is hardwired to a dedicated 240V circuit and needs a licensed electrician before it can be turned on.

What's the difference between your delivery upgrades?

Yes, if you contact us within 1 hour of placing your order. Email support@saunabox.com with your order number and the email used at checkout, and you’ll receive a full refund. After 1 hour, your order may already be on its way. Once it has shipped, y

Yes, if you contact us within 1 hour of placing your order. Email <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number and the email used at checkout, and you&#x2019;ll receive a full refund.After 1 hour, your order may already be on its way. Once it has shipped, you can return it under our Refund Policy, and the return fee will apply.

Can I cancel my order?

Yes. Availability, charges and delivery times for international orders are shown at checkout. Orders to Canada ship via UPS. Other international orders ship via FedEx or DHL. International delivery can take up to 4 weeks, and Canada can take up to 5

Yes. Availability, charges and delivery times for international orders are shown at checkout.Orders to Canada ship via UPS. Other international orders ship via FedEx or DHL. International delivery can take up to 4 weeks, and Canada can take up to 5 weeks.Taxes, processing and handling fees are calculated at checkout. Your country may charge additional duties when the package arrives. SaunaBox can&apos;t predict or cover these, so please check before ordering.If an international shipment is refused or can&apos;t be delivered, all shipping, duties, taxes, processing and handling fees are non-refundable. Items delivered back to our warehouse and restocked are refunded at current retail value.We&apos;re working on expanding to Europe. Sign up for our email list to be notified.

Do you ship internationally?

Email support@saunabox.com as soon as possible with your order number and the correct address. We can update it as long as the order hasn't shipped. After an order ships, changes may not be possible and may result in carrier charges or delays. Shippi

Email <a href="mailto:support@saunabox.com">support@saunabox.com</a> as soon as possible with your order number and the correct address. We can update it as long as the order hasn&apos;t shipped. After an order ships, changes may not be possible and may result in carrier charges or delays.Shipping Protection doesn&apos;t cover an address entered incorrectly at checkout.

How can I correct an incorrect address on my order?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.  We know how frustrating it is to have something happen to your order, so we’ve partn

<h3 id="what-is-route-package-protection">What is Route Package Protection?</h3>Route&apos;s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. &#xA0;We know how frustrating it is to have something happen to your order, so we&#x2019;ve partnered with Route to offer added assurance that you&#x2019;re supported, no matter what. We&apos;re providing Package Protection to each order free of charge.&#xA0;You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you&#x2019;re tracking via the Route App or online Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven&#x2019;t downloaded the app yet? <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;" id="isPasted">Download here</a>Purchased Route&apos;s Package Protection and looking to file a shipping issue online?&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;" id="isPasted">File here</a><h3 id="how-does-route-work">How Does Route Work?</h3>If your order ends up lost, damaged, or stolen, Route&#x2019;s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.&#xA0;Need to file a claim? &#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;" id="isPasted">File here</a><h3 id="how-does-route-process-refunds-or-reorders">How Does Route Process Refunds or Reorders?</h3>Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).&#xA0;Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.<h3 id="when-should-i-file-a-claim">When Should I File a Claim?</h3>Marked As Delivered (Stolen)<ul><li>Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.</li></ul>Stuck In Transit (Lost)<ul><li>For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.&#xA0;</li><li>For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li></ul>Damaged<ul><li>Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.</li></ul>All of Route&#x2019;s policies are listed <a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies" target="_self" rel="undefined" style=" text-decoration: none;" id="isPasted">here</a><h3 id="what-if-my-order-never-arrives-or-is-stolen">What if My Order Never Arrives or is Stolen?</h3>If your order has not arrived, please file a claim with Route here.&#xA0;<h3 id="what-if-my-order-arrives-damaged">What if My Order Arrives Damaged?</h3>If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.&#xA0;You can file a claim with Route <a href="https://claims.route.com/" style=" text-decoration: none;" id="isPasted">here</a>.<h3 id="how-do-i-file-a-claim-for-my-lost-damaged-or-stolen-order">How Do I File a Claim for my Lost, Damaged, or Stolen Order?</h3>You can file a shipping issue on Route&#x2019;s app or via&#xA0;<a href="https://claims.route.com/">the web here</a>. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.Haven&#x2019;t downloaded the app yet? &#xA0;<a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;" id="isPasted">Download here</a><h3 id="what-are-routes-terms-and-conditions">What are Route&#x2019;s Terms and Conditions?</h3>Route&#x2019;s terms and conditions are listed here: <a data-fr-linked="true" href="https://route.com/terms-and-conditions/">https://route.com/terms-and-conditions/</a><h3 id="is-route-a-licensed-insurance-company">Is Route a Licensed Insurance Company?</h3>While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route&apos;s Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Shipping Protection Route

Pre-order ship windows are shown on the product page and in your order confirmation. They are estimates, and we'll contact you if the window changes significantly.

Some products are available for pre-order before they&apos;re in stock. The product page shows the expected ship window, and your order confirmation email shows it too.Pre-order ship windows are estimates, not guaranteed delivery dates. If the window changes significantly, we&apos;ll contact you.Once your order ships, we&apos;ll email you tracking. Delivery then follows our standard transit times: up to 5 business days for parcel orders and up to 9 business days for freight orders.Questions about your pre-order? Contact us at <a href="mailto:support@saunabox.com">support@saunabox.com</a>.

Can I pre-order, and when will my order ship?

Processing can take longer during peak periods, and carriers control delivery once an order ships. Contact us with your order number and we'll follow up for you.

Before your order ships: In-stock parcel orders ship within about 4 business days. Freight orders ship within up to 5 business days. Processing can take longer during peak periods like holiday sales, or if we need more information to deliver your order. You&apos;ll get a tracking email as soon as your order ships.After your order ships: Delivery dates are estimates. Once an order is with the carrier, the carrier controls the delivery schedule. Weather, carrier capacity and appointment availability can cause delays.What we can do: If your shipment seems stuck, contact us at <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number. We&apos;ll track it and follow up with the carrier for you.

My order is delayed. What should I do?

Have a question about our products or your order?

SaunaBox

Shipping and Delivery

Materials

Assembly

FAQ - Forge Outdoor

Electrical Installation Guide - Harvia Vega Compact

Saunabox Forge Outdoor

Dry Sauna Therapy

Care Instruction

FAQ - SaunaBox

SaunaBox SmarSteam Kit Pro with Red Light

SaunaBox SmartSteam Kit Pro

FAQ - SaunaBox GO

SaunaBox XL

Steam Therapy

FAQ - Pulse Pro

SaunaBox Pulse Pro

FAQ - Solara

How to Adjust the Temperature on Your SaunaBox Solara

SaunaBox Solara

Infrared Sauna Blanket

FAQ - Solara 2-Person

SaunaBox Solara 2-Person

Infrared Therapy

FAQ - PlungeBox Core

PlungeBox Core

FAQ - PlungeBox Pro

PlungeBox Pro

FAQ - PlungeBox XL

PlungeBox XL

FAQ - Plungebox Water Chiller Pro

PlungeBox Water Chiller Pro

FAQ - PlungeBox: XL Pro Series

PlungeBox: XL Pro Series

FAQ - PlungeBox: Party Plunge

PlungeBox: Party Plunge

Cold Therapy

FAQ - Red Light Wand

Red Light Wand

FAQ - The Nova

The Nova

FAQ - The Nova XL

The Nova XL

Red Light Devices

Warranty

Shipping

Returns & exchanges

Changes & cancellations

Payment

Gift cards

Ordering

Loyalty program

Rewards

Can I combine multiple coupons to receive a discount on my purchase?

How can I ensure I receive the correct price for my order?

What if I don't receive a confirmation email after placing an order?

What should I do if I didn’t receive my SaunaBox order?

Who can I contact for partnership or affiliate program inquiries?

Can multiple forms of payment be used on a single purchase?

Do you offer a discount for veterans and first responders?

What are the product specifications for the SaunaBox SmartSteam Kit Pro?

Is the entire sauna tent machine washable?

Will it get moldy or smelly?

How do I clean the PlungeBox Portable Cold Plunge?

How do I setup the PlungeBox Portable Cold Plunge?

Does the Ultimate Recovery Bundle Ship separately?

Can the SaunaBox be left outside in cold or inclement weather?

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?