Is there free shipping?

Can I cancel my order?

We currently offer international shipping to Canada only; however, customers are responsible for the shipping fees. Please be aware that international orders can take a significant amount of time to be delivered, depending on the destination. If you

We currently offer international shipping to Canada only; however, customers are responsible for the shipping fees. Please be aware that international orders can take a significant amount of time to be delivered, depending on the destination.If you encounter any issues with international orders, such as the shipping option not appearing or getting an error message that shipping is not available to your location, please make sure that your shipping address is correct and complete. In some cases, the issue may arise due to platform errors, but these are typically resolved promptly.Regarding expansion, we are actively working on expanding our shipping capabilities to Europe, including the UK. We encourage customers to sign up for our email list to receive updates when these options become available.For an estimate on international shipping costs, customers can add items to the cart and input their details without completing the order to see the estimated shipping fees.

Do you ship internationally?

Unfortunately, we are unable to waive or reduce shipping fees as they are dictated by the shipping provider's rates for your location. We understand that the added cost can be a concern, but these fees are necessary for us to ensure your order reache

Unfortunately, we are unable to waive or reduce shipping fees as they are dictated by the shipping provider&apos;s rates for your location. We understand that the added cost can be a concern, but these fees are necessary for us to ensure your order reaches you safely and promptly.

Can the shipping fees to my location be waived or reduced?

If our website indicates that shipping is not available to your address, please reach out to our support team right away at support@saunabox.com  We actively resolve such matters to ensure our customers can order our products regardless of their loca

If our website indicates that shipping is not available to your address, please reach out to our support team right away at <a href="mailto:support@saunabox.com">support@saunabox.com</a>&#xA0; We actively resolve such matters to ensure our customers can order our products regardless of their location. If your shipping address is to a PO Box, please note that we DO NOT ship to PO boxes and will need an alternative address.

What should I do if I find an issue with shipping availability to my address?

SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.

SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.

Where does SaunaBox ship from and are there additional fees?

If you've discovered that the address on your order is incorrect, please contact us immediately with the full and correct address details. If your order was already shipped and returned, we will ensure a replacement is sent out to you. Our goal is to

If you&apos;ve discovered that the address on your order is incorrect, please contact us immediately with the full and correct address details. If your order was already shipped and returned, we will ensure a replacement is sent out to you. Our goal is to resolve any issues with incorrect shipping information promptly to avoid any further inconvenience.

How can I correct an incorrect address on my order?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.  We know how frustrating it is to have something happen to your order, so we’ve partn

<h3 id="what-is-route-package-protection">What is Route Package Protection?</h3>Route&apos;s Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. &#xA0;We know how frustrating it is to have something happen to your order, so we&#x2019;ve partnered with Route to offer added assurance that you&#x2019;re supported, no matter what. We&apos;re providing Package Protection to each order free of charge.&#xA0;You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you&#x2019;re tracking via the Route App or online Route&#x2019;s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven&#x2019;t downloaded the app yet? <a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;" id="isPasted">Download here</a>Purchased Route&apos;s Package Protection and looking to file a shipping issue online?&#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;" id="isPasted">File here</a><h3 id="where-is-my-order">Where is My Order?</h3>Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route&#x2019;s mobile app for <a href="https://apps.apple.com/us/app/route-package-order-tracker/id1449803898" style=" text-decoration: none;" id="isPasted">iOS</a> or <a href="https://play.google.com/store/apps/details?id=com.route.app">Android</a> to visually track your package and receive real-time notifications on its estimated delivery.<h3 id="how-does-route-work">How Does Route Work?</h3>If your order ends up lost, damaged, or stolen, Route&#x2019;s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.&#xA0;Need to file a claim? &#xA0;<a href="https://claims.route.com/" style=" text-decoration: none;" id="isPasted">File here</a><h3 id="how-does-route-process-refunds-or-reorders">How Does Route Process Refunds or Reorders?</h3>Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).&#xA0;Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.<h3 id="when-should-i-file-a-claim">When Should I File a Claim?</h3>Marked As Delivered (Stolen)<ul><li>Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.</li></ul>Stuck In Transit (Lost)<ul><li>For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.&#xA0;</li><li>For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.</li></ul>Damaged<ul><li>Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.</li></ul>All of Route&#x2019;s policies are listed <a href="https://merchants.help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies" target="_self" rel="undefined" style=" text-decoration: none;" id="isPasted">here</a><h3 id="what-if-my-order-never-arrives-or-is-stolen">What if My Order Never Arrives or is Stolen?</h3>If your order has not arrived, please file a claim with Route here.&#xA0;<h3 id="what-if-my-order-arrives-damaged">What if My Order Arrives Damaged?</h3>If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.&#xA0;You can file a claim with Route <a href="https://claims.route.com/" style=" text-decoration: none;" id="isPasted">here</a>.<h3 id="how-do-i-file-a-claim-for-my-lost-damaged-or-stolen-order">How Do I File a Claim for my Lost, Damaged, or Stolen Order?</h3>You can file a shipping issue on Route&#x2019;s app or via&#xA0;<a href="https://claims.route.com/">the web here</a>. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.Haven&#x2019;t downloaded the app yet? &#xA0;<a href="https://apps.apple.com/us/app/route-visual-package-tracking/id1449803898" style=" text-decoration: none;" id="isPasted">Download here</a><h3 id="what-are-routes-terms-and-conditions">What are Route&#x2019;s Terms and Conditions?</h3>Route&#x2019;s terms and conditions are listed here: <a data-fr-linked="true" href="https://route.com/terms-and-conditions/">https://route.com/terms-and-conditions/</a><h3 id="is-route-a-licensed-insurance-company">Is Route a Licensed Insurance Company?</h3>While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route&apos;s Protect product legal and compliant for brands to offer as shipping insurance to their customers.

Shipping Protection Route

Have a question about our products or your order?

SaunaBox

Shipping and Delivery

Materials

Assembly

Care Instruction

FAQ - SaunaBox

SaunaBox SmarSteam Kit Pro with Red Light

SaunaBox SmartSteam Kit Pro

FAQ - SaunaBox GO

SaunaBox XL

Steam Therapy

FAQ - Pulse Pro

SaunaBox Pulse Pro

FAQ - Solara

SaunaBox Solara

Infrared Sauna Blanket

Infrared Therapy

FAQ - PlungeBox Core

PlungeBox Core

FAQ - PlungeBox Pro

PlungeBox Pro

FAQ - PlungeBox XL

PlungeBox XL

FAQ - Plungebox Water Chiller Pro

PlungeBox Water Chiller Pro

FAQ - PlungeBox: XL Pro Series

PlungeBox: XL Pro Series

FAQ - PlungeBox: Party Plunge

PlungeBox: Party Plunge

Cold Therapy

FAQ - Red Light Wand

Red Light Wand

FAQ - The Nova

The Nova

FAQ - The Nova XL

The Nova XL

Red Light Devices

Warranty

Shipping

Returns & exchanges

Changes & cancellations

Payment

Gift cards

Ordering

Loyalty program

Rewards

Can I combine multiple coupons to receive a discount on my purchase?

How can I ensure I receive the correct price for my order?

What if I don't receive a confirmation email after placing an order?

What should I do if I didn’t receive my SaunaBox order?

Who can I contact for partnership or affiliate program inquiries?

Can multiple forms of payment be used on a single purchase?

Do you offer a discount for veterans and first responders?

What are the product specifications for the SaunaBox SmartSteam Kit Pro?

What's included in the kit?

How hot can it get?

How do I clean it?

How do you setup the SaunaBox?

Are the materials non-toxic

Can I use it indoors and outdoors?

Is it safe to use inside?

How long does it take to set up the sauna? How portable is the SaunaBox kit?

Does it need a power source or water source?

Is the entire sauna tent machine washable?

Will it get moldy or smelly?

How do I clean the PlungeBox Portable Cold Plunge?

How do I setup the PlungeBox Portable Cold Plunge?

Does the Ultimate Recovery Bundle Ship separately?

Can the SaunaBox be left outside in cold or inclement weather?

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?