Have a question about our products or your order?

SaunaBox

<h3 id="which-payment-types-do-you-accept"><strong>Which payment types do you accept?</strong></h3><p>At SaunaBox, we proudly accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay. You can also pay over time with Klarna, Affirm or Shop Pay, and use TrueMed to pay with your HSA/FSA account.</p><p><br></p><h3 id="do-you-offer-buy-now-pay-later"><strong>Do you offer Buy Now Pay Later?</strong></h3><p>Yes! Klarna, Affirm and Shop Pay let you split your purchase into payments. Choose one at checkout to see the plans available to you.</p><h3 id><br></h3><h3 id="are-there-any-surcharges"><strong>Are there any surcharges</strong></h3><p>No, our prices are as shown on our website. Shipping fees for Alaska, Hawaii and Canada are calculated at checkout. Orders shipping to Canada are subject to import duties and taxes, which the customer is responsible for paying. These duties are not charged when you place your order, and the amount is outside of our control. Please note that the Solara, Solara 2-Person and Forge ship to the mainland United States only.</p><p><br></p><h3 id="how-long-should-a-refund-take-to-reach-me"><strong>How long should a refund take to reach me?</strong></h3><p>Once your product has been returned and inspected by one of our warehouse team members, it will take approximately 5-7 business days for the refund to be charged back to its original form of payment method.</p>

<h3><strong>Which payment types do you accept?</strong></h3><p>x</p><p><br></p><h3><strong>Do you offer Buy Now Pay Later?</strong></h3><p>x</p><p><br></p><h3><strong>Do you offer Layby?</strong></h3><p>x</p><p><br></p><h3><strong>Are there any surcharges</strong></h3><p>x</p><p><br></p><h3><strong>How long should a refund take to reach me?</strong></h3><p>x</p><p><br></p><h3><strong>Do you offer gift receipts?</strong></h3><p>x</p>

Payment

Ordering

Materials

Assembly

FAQ - Forge Outdoor

Electrical Installation Guide - Harvia Vega Compact

Saunabox Forge Outdoor

Dry Sauna Therapy

Care Instruction

FAQ - SaunaBox

SaunaBox SmarSteam Kit Pro with Red Light

SaunaBox SmartSteam Kit Pro

FAQ - SaunaBox GO

SaunaBox XL

Steam Therapy

FAQ - Pulse Pro

SaunaBox Pulse Pro

FAQ - Solara

How to Adjust the Temperature on Your SaunaBox Solara

SaunaBox Solara

Infrared Sauna Blanket

FAQ - Solara 2-Person

SaunaBox Solara 2-Person

Infrared Therapy

FAQ - PlungeBox Core

PlungeBox Core

FAQ - PlungeBox Pro

PlungeBox Pro

FAQ - PlungeBox XL

PlungeBox XL

FAQ - Plungebox Water Chiller Pro

PlungeBox Water Chiller Pro

FAQ - PlungeBox: XL Pro Series

PlungeBox: XL Pro Series

FAQ - PlungeBox: Party Plunge

PlungeBox: Party Plunge

Cold Therapy

FAQ - Red Light Wand

Red Light Wand

FAQ - The Nova

The Nova

FAQ - The Nova XL

The Nova XL

Red Light Devices

Warranty

Shipping

Returns & exchanges

Changes & cancellations

Gift cards

Loyalty program

Rewards

Can I combine multiple coupons to receive a discount on my purchase?

How can I ensure I receive the correct price for my order?

What if I don't receive a confirmation email after placing an order?

What should I do if I didn’t receive my SaunaBox order?

Who can I contact for partnership or affiliate program inquiries?

Can multiple forms of payment be used on a single purchase?

Do you offer a discount for veterans and first responders?

What are the product specifications for the SaunaBox SmartSteam Kit Pro?

Is the entire sauna tent machine washable?

Will it get moldy or smelly?

How do I clean the PlungeBox Portable Cold Plunge?

How do I setup the PlungeBox Portable Cold Plunge?

Does the Ultimate Recovery Bundle Ship separately?

Can the SaunaBox be left outside in cold or inclement weather?

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?

Can the PlungeBox be used for hot water soaking?

What happens if a requested replacement part for the Saunabox is out of stock?

How can I purchase a replacement cover for my Saunabox?

Is it normal for my SaunaBox to shut off after a period of time?

Can the SaunaBox be safely used in a basement?

How do I report an issue with my Sauna Box?

How can I fix my SaunaBox if it's not getting hot or producing steam?

What do I do if my SmartSteam Pro is leaking water?

What should I do if I smell burning or see smoke coming from my SmartSteam Pro?

Can I use my own chiller with the PlungeBox Pro?

Is it safe to use the SaunaBox indoors?

Product Questions

Is there free shipping?

How long does shipping take, and how is my order delivered?

What's the difference between your delivery upgrades?

Can I cancel my order?

Do you ship internationally?

How can I correct an incorrect address on my order?

Shipping Protection Route

Can I pre-order, and when will my order ship?

My order is delayed. What should I do?

Shipping and Delivery

Do you offer refunds?

How long after I complete a purchase am I eligible for a refund?

If I use the product to test it out, can I still return it?

Returns and Refunds

How Hot Can the SaunaBox Get?

Cleaning your SaunaBox Video

Why Choose SaunaBox & Heat Therapy Benefits

How should I clean my SmartSteam Pro after use?

Benefits, Cleaning & Product Videos

Pulse Pro assembly

Pulse E1/E2 Error Code

Pulse E3 Error Code

Pulse EE Error Code

Pulse Troubleshooting

Solara assembly

Solara - EC error

Solara Troubleshooting

SmartSteam Kit Pro assembly

SmartSteam Kit Pro Troubleshooting

Solara 2-Person Troubleshooting

Heater Shuts Off Early - Service Guide

Forge Outdoor Troubleshooting

Troubleshooting

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Are there any surcharges

How long should a refund take to reach me?

PaymentUpdated a month ago

Which payment types do you accept?

Do you offer Buy Now Pay Later?

Are there any surcharges

How long should a refund take to reach me?