Have a question about our products or your order?

SaunaBox

Do you offer refunds?

Returns and Refunds

Materials

Assembly

Care Instruction

FAQ - SaunaBox

SaunaBox SmarSteam Kit Pro with Red Light

SaunaBox SmartSteam Kit Pro

FAQ - SaunaBox GO

SaunaBox XL

Steam Therapy

FAQ - Pulse Pro

SaunaBox Pulse Pro

FAQ - Solara

SaunaBox Solara

Infrared Sauna Blanket

Infrared Therapy

FAQ - PlungeBox Core

PlungeBox Core

FAQ - PlungeBox Pro

PlungeBox Pro

FAQ - PlungeBox XL

PlungeBox XL

FAQ - Plungebox Water Chiller Pro

PlungeBox Water Chiller Pro

FAQ - PlungeBox: XL Pro Series

PlungeBox: XL Pro Series

FAQ - PlungeBox: Party Plunge

PlungeBox: Party Plunge

Cold Therapy

FAQ - Red Light Wand

Red Light Wand

FAQ - The Nova

The Nova

FAQ - The Nova XL

The Nova XL

Red Light Devices

Warranty

Shipping

Returns & exchanges

Changes & cancellations

Payment

Gift cards

Ordering

Loyalty program

Rewards

Can I combine multiple coupons to receive a discount on my purchase?

How can I ensure I receive the correct price for my order?

What if I don't receive a confirmation email after placing an order?

What should I do if I didn’t receive my SaunaBox order?

Who can I contact for partnership or affiliate program inquiries?

Can multiple forms of payment be used on a single purchase?

Do you offer a discount for veterans and first responders?

What are the product specifications for the SaunaBox SmartSteam Kit Pro?

What's included in the kit?

How hot can it get?

How do I clean it?

How do you setup the SaunaBox?

Are the materials non-toxic

Can I use it indoors and outdoors?

Is it safe to use inside?

How long does it take to set up the sauna? How portable is the SaunaBox kit?

Does it need a power source or water source?

Is the entire sauna tent machine washable?

Will it get moldy or smelly?

How do I clean the PlungeBox Portable Cold Plunge?

How do I setup the PlungeBox Portable Cold Plunge?

Does the Ultimate Recovery Bundle Ship separately?

Can the SaunaBox be left outside in cold or inclement weather?

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?

Can the PlungeBox be used for hot water soaking?

What happens if a requested replacement part for the Saunabox is out of stock?

How can I purchase a replacement cover for my Saunabox?

Is it normal for my SaunaBox to shut off after a period of time?

Can the SaunaBox be safely used in a basement?

How do I report an issue with my Sauna Box?

How can I fix my SaunaBox if it's not getting hot or producing steam?

What do I do if my SmartSteam Pro is leaking water?

What should I do if I smell burning or see smoke coming from my SmartSteam Pro?

Can I use my own chiller with the PlungeBox Pro?

Is it safe to use the SaunaBox indoors?

Product Questions

Is there free shipping?

Can I cancel my order?

Do you ship internationally?

Can the shipping fees to my location be waived or reduced?

What should I do if I find an issue with shipping availability to my address?

Where does SaunaBox ship from and are there additional fees?

How can I correct an incorrect address on my order?

Shipping Protection Route

Shipping and Delivery

How long after I complete a purchase am I eligible for a refund?

If I use the product to test it out, can I still return it?

How Hot Can the SaunaBox Get?

Cleaning your SaunaBox Video

Why Choose SaunaBox & Heat Therapy Benefits

How should I clean my SmartSteam Pro after use?

Benefits, Cleaning & Product Videos

Pulse Pro assembly

Pulse E1/E2 Error Code

Pulse E3 Error Code

Pulse EE Error Code

Pulse Troubleshooting

Solara assembly

Solara - EC error

Solara Troubleshooting

SmartSteam Kit Pro assembly

SmartSteam Kit Pro Troubleshooting

Troubleshooting

Do you offer refunds?Updated 5 months ago