AssemblyUpdated 2 months ago

How do I set up my SaunaBox GO?

We recommend to pull the tabs on the walls and roof to bend them into place. One the SaunaBox GO is set up it is time to insert the velcro floor insert which helps hold in heat and water. The antimicrobial sweat lock floor mat can be placed inside after the velcro floor insert has been attached. Here is a video regarding set up: https://youtu.be/V4_cekACnGs

How do I set up the bluetooth compatibility?

Make sure the SaunaBox GO steam unit is plugged into a standard 110V outlet and that you have our app 'SAUNABOX' downloaded onto your smartphone from the app store. Once the app is open create your profile and select 'Start Session' and 'SaunaBox GO' options. The app will scan for devices and your unit will be listed as 'SAUNA_'. Selecting that option will connect the unit to your phone which you can power on/off, pre-heat and adjust your time and temperature from.

There is a part missing. What do I do?

Please fill out a support contact form or email us directly at [email protected] We ask that you provide your order number and email address associated with your order. To prevent delays in getting your missing part sent out, please send us a picture of what you had received with your order and let us know which part was missing from your order. 

What happens if a part breaks or rips during setup?

Please reach out to us at [email protected] or directly reach out through our social media platforms. Within your email/message we please ask that your provide your order number, email address associated with your order, pictures (PDF) of the part broken and a description of what happened during setup that caused the part to be broken or damaged!