Product Questions

What are the product specifications for the SaunaBox SmartSteam Kit Pro?

What's included in the kit?

How hot can it get?

Click to watch our YouTube Video on the SaunaBox Heat Intensity: https://www.youtube.com/watch?v=L7RO0Se7kOw&t=16s

How do I clean it?

We suggest cleaning the sauna and steam unit in between each use to keep your kit in the best condition. We now offer a non-toxic cleaning kit available for purchase. Cool Down Completely - Ensure your SaunaBox has not been used for at least 12 hours

How do you setup the SaunaBox?

Please click the link below to bring you to our website with a full Setup Tutorial!. https://saunabox.com/pages/installation

Are the materials non-toxic

Can I use it indoors and outdoors?

Is it safe to use inside?

How long does it take to set up the sauna? How portable is the SaunaBox kit?

Does it need a power source or water source?

Is the entire sauna tent machine washable?

Will it get moldy or smelly?

How do I clean the PlungeBox Portable Cold Plunge?

How do I setup the PlungeBox Portable Cold Plunge?

Please click the link below to our website which has a full video tutorial on the setup!. https://saunabox.com/pages/plungebox-setup

Does the Ultimate Recovery Bundle Ship separately?

Can the SaunaBox be left outside in cold or inclement weather?

While the SaunaBox can be used outdoors, it is not waterproof, and prolonged exposure to the elements without a protective cover can cause cosmetic or electrical damage. We suggest to bring all components indoors/shelter during inclement weather and

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?

Most customers use the SaunaBox indoors without issues, as the steam should not significantly affect the indoor environment with proper ventilation. However, it may increase humidity levels. It is recommended to place a towel on the floor when steppi

Can the PlungeBox be used for hot water soaking?

The PlungeBox has not been tested for use with hot water soaking. For maintaining the quality and integrity of your PlungeBox, we recommend using it as intended and not exceeding the advised conditions without further guidance from the manufacturer.

What happens if a requested replacement part for the Saunabox is out of stock?

If a replacement part you've requested is out of stock, rest assured that your order will be lined up and shipped as soon as it becomes available. Please reach out to [email protected] with your order # and email address associated with your order

How can I purchase a replacement cover for my Saunabox?

In the event you require a replacement cover for your SaunaBox due to damage or wear, simply visit our website under the accessories tab for all replacement parts (https://saunabox.com/collections/accesories). If your product falls under warranty ple

Is it normal for my SaunaBox to shut off after a period of time?

Yes, your SaunaBox is designed with adjustable time settings, enabling it to shut off after a set period. Remember to adjust the duration on the SmartSteam unit or using the remote control according to your preference. Our SmartSteam Unit will automa

Can the SaunaBox be safely used in a basement?

You can use the SaunaBox in your basement, provided that it is placed on water-resistant flooring due to the risk of minor condensation. We have had customers state they use a small fan or dehumidifier to help with ventilation and have had no issues

How do I report an issue with my Sauna Box?

If you encounter any problems with your Sauna Box, such as rust, malfunctioning heat elements, broken parts, or other issues, we are here to help. To enable us to address your concerns effectively, we request that you send us visual documentation of

How can I fix my SaunaBox if it's not getting hot or producing steam?

If your SaunaBox isn't reaching the desired temperature or producing steam, try the following troubleshooting steps:

What do I do if my SmartSteam Pro is leaking water?

It's not normal for the steam output box to leak excessively. Ensure that all connections and tubing are properly secured and check that the SmartSteam chamber is not overfilled and is emptied before each use. If the issue continues, further assistan

What should I do if I smell burning or see smoke coming from my SmartSteam Pro?

Immediate action should be taken if you notice a burning smell or smoke coming from your SmartSteam Pro. Stop using the unit, unplug it, contact customer support with a detailed description of the issue for assistance. Please include your order numbe

Can I use my own chiller with the PlungeBox Pro?

Yes, you can use your own chiller with the PlungeBox Pro. The unit is designed with faucets that are compatible with any chiller unit, featuring an inlet and outlet for the tubing.

Is it safe to use the SaunaBox indoors?

The SaunaBox can be used indoors, but it is best placed on water-resistant floors such as tile or concrete to avoid any potential water damage due to condensation buildup. We recommend to place a protective barrier or towel underneath if utilizing on