SaunaBox

SaunaBox Support Help Center with Live Chat Customer Support

SaunaBox Help Center

Information about shipping, delivery and ordering from us.

Ordering

Information about rewards and loyalty program.

Rewards

Product Manual Downloads

Product Setup and Video Tutorials

While we occasionally offer Black Day Deals and other promotions, our system only allows one coupon code to be used per purchase. To stay updated on our latest deals, we recommend signing up to our email list. This way, you'll be notified as soon as

While we occasionally offer Black Day Deals and other promotions, our system only allows one coupon code to be used per purchase. To stay updated on our latest deals, we recommend signing up to our email list. This way, you&apos;ll be notified as soon as new offers are available on our website.

Can I combine multiple coupons to receive a discount on my purchase?

Unfortunately, we are unable to waive or reduce shipping fees as they are dictated by the shipping provider's rates for your location. We understand that the added cost can be a concern, but these fees are necessary for us to ensure your order reache

Unfortunately, we are unable to waive or reduce shipping fees as they are dictated by the shipping provider&apos;s rates for your location. We understand that the added cost can be a concern, but these fees are necessary for us to ensure your order reaches you safely and promptly.

Can the shipping fees to my location be waived or reduced?

If a replacement part you've requested is out of stock, rest assured that your order will be lined up and shipped as soon as it becomes available. Please reach out to support@saunabox.com with your order # and email address associated with your order

If a replacement part you&apos;ve requested is out of stock, rest assured that your order will be lined up and shipped as soon as it becomes available. Please reach out to <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order # and email address associated with your order if you have any questions regarding tracking information!

What happens if a requested replacement part for the Saunabox is out of stock?

If our website indicates that shipping is not available to your address, please reach out to our support team right away at support@saunabox.com  We actively resolve such matters to ensure our customers can order our products regardless of their loca

If our website indicates that shipping is not available to your address, please reach out to our support team right away at <a href="mailto:support@saunabox.com">support@saunabox.com</a>&#xA0; We actively resolve such matters to ensure our customers can order our products regardless of their location. If your shipping address is to a PO Box, please note that we DO NOT ship to PO boxes and will need an alternative address.

What should I do if I find an issue with shipping availability to my address?

In the event you require a replacement cover for your SaunaBox due to damage or wear, simply visit our website under the accessories tab for all replacement parts (https://saunabox.com/collections/accesories). If your product falls under warranty ple

In the event you require a replacement cover for your SaunaBox due to damage or wear, simply visit our website under the accessories tab for all replacement parts (<a href="https://saunabox.com/collections/accesories" id="isPasted">https://saunabox.com/collections/accesories</a>). If your product falls under warranty please email <a href="mailto:support@saunabox.com">support@saunabox.com</a>. We will confirm your order via email, which will include the tracking information once your cover ships.

How can I purchase a replacement cover for my Saunabox?

We are working on introducing new products, such as the Red Light Sauna. However, we do not have a specific release date as of now. We encourage you to stay tuned for updates regarding new product releases.

We are working on introducing new products, such as the Red Light Sauna. However, we do not have a specific release date as of now. We encourage you to stay tuned for updates regarding new product releases.

Will you be releasing a Red Light Sauna?

Every order should reflect the correct package and corresponding price, as detailed in your invoice. In case there is a discrepancy or confusion regarding the pricing of your SaunaBox order, our support team is on hand to clarify and correct any issu

Every order should reflect the correct package and corresponding price, as detailed in your invoice. In case there is a discrepancy or confusion regarding the pricing of your SaunaBox order, our support team is on hand to clarify and correct any issues to ensure you only pay the intended price for the package you have selected. If assistance is needed please email <a href="mailto:support@saunabox.com">support@saunabox.com</a>&#xA0;

How can I ensure I receive the correct price for my order?

If you do not receive a confirmation email shortly after placing an order, it may have been directed to your spam or junk folder. As a precaution, our support team can resend the order confirmation and shipping details to your email address. We aim t

If you do not receive a confirmation email shortly after placing an order, it may have been directed to your spam or junk folder. As a precaution, our support team can resend the order confirmation and shipping details to your email address. We aim to ensure you are well-informed every step of the way.

What if I don't receive a confirmation email after placing an order?

All SaunaBoxes sold at local retailers such as Scheel's or Dick's Sporting Goods will be V2 of the SaunaBox. They will come equipped with an updated polyester 3-layer thermoshield, microfiber towel, towel hook and phone carrying case.

All SaunaBoxes sold at local retailers such as Scheel&apos;s or Dick&apos;s Sporting Goods will be V2 of the SaunaBox. They will come equipped with an updated polyester 3-layer thermoshield, microfiber towel, towel hook and phone carrying case.

How can I differentiate between V1 and V2 versions of SaunaBox?

Yes, your SaunaBox is designed with adjustable time settings, enabling it to shut off after a set period. Remember to adjust the duration on the SmartSteam unit or using the remote control according to your preference. Our SmartSteam Unit will automa

Yes, your SaunaBox is designed with adjustable time settings, enabling it to shut off after a set period. Remember to adjust the duration on the SmartSteam unit or using the remote control according to your preference. Our SmartSteam Unit will automatically turn off if there is no more water. If that is the case, carefully remove lid and allow the unit to cool before attempting to turn back on. If your SaunaBox shuts off unexpectedly or stops heating, check that the settings are properly configured or email <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number, pictures/video of the unit in use and a description of your issue.

Is it normal for my SaunaBox to shut off after a period of time?

SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.

SaunaBox ships from our distribution center which is based in LA. Please note that there might be additional duties or importation fees imposed by your country upon arrival, which are beyond our control.

Where does SaunaBox ship from and are there additional fees?

You can use the SaunaBox in your basement, provided that it is placed on water-resistant flooring due to the risk of minor condensation. We have had customers state they use a small fan or dehumidifier to help with ventilation and have had no issues

You can use the SaunaBox in your basement, provided that it is placed on water-resistant flooring due to the risk of minor condensation. We have had customers state they use a small fan or dehumidifier to help with ventilation and have had no issues with that!

Can the SaunaBox be safely used in a basement?

If you haven't received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to support@saunabox.com with your order number and email address associated with your order; pr

If you haven&apos;t received your SaunaBox order, please get in touch with our support team via email for assistance in resolving the delivery issue. Reach out to <a href="mailto:support@saunabox.com">support@saunabox.com</a> with your order number and email address associated with your order; providing this will allow us to look right into your issue while minimizing delays.

What should I do if I didn’t receive my SaunaBox order?

The Sauna Box at-home saunas are designed with the following dimensions:. These dimensions make it convenient for you to set up and enjoy the sauna experience in the comfort of your own home. Should you have any further questions or require additiona

The Sauna Box at-home saunas are designed with the following dimensions:<ul><li>Height: 6&apos;2&quot;</li><li>Depth: 35&quot;</li><li>Width: 35&quot;</li></ul>These dimensions make it convenient for you to set up and enjoy the sauna experience in the comfort of your own home. Should you have any further questions or require additional assistance, our team is here to support you.

What are the dimensions of the Sauna Box at-home saunas?

If you've discovered that the address on your order is incorrect, please contact us immediately with the full and correct address details. If your order was already shipped and returned, we will ensure a replacement is sent out to you. Our goal is to

If you&apos;ve discovered that the address on your order is incorrect, please contact us immediately with the full and correct address details. If your order was already shipped and returned, we will ensure a replacement is sent out to you. Our goal is to resolve any issues with incorrect shipping information promptly to avoid any further inconvenience.

How can I correct an incorrect address on my order?

For all inquiries related to partnerships, sponsorship, affiliate programs, or influencer collaborations, we warmly invite you to connect with our dedicated partnerships team (joey@saunabox.com). We're eager to explore the potential for mutual growth

For all inquiries related to partnerships, sponsorship, affiliate programs, or influencer collaborations, we warmly invite you to connect with our dedicated partnerships team (<a href="mailto:joey@saunabox.com">joey@saunabox.com</a>). We&apos;re eager to explore the potential for mutual growth and look forward to discussing creative and beneficial ways to work together. Our partnerships team is specialized in assisting with these requests and will provide you with the support and information you need.

Who can I contact for partnership or affiliate program inquiries?

If you encounter any problems with your Sauna Box, such as rust, malfunctioning heat elements, broken parts, or other issues, we are here to help. To enable us to address your concerns effectively, we request that you send us visual documentation of

If you encounter any problems with your Sauna Box, such as rust, malfunctioning heat elements, broken parts, or other issues, we are here to help. To enable us to address your concerns effectively, we request that you send us visual documentation of the problem you&apos;re facing. This could be in the form of photos or videos that clearly capture the issue at hand.Please provide this visual evidence by attaching images or link to videos along with a description of the problem when reaching out to us along with your order number and email address associated with the order. Our team will thoroughly review the documentation provided and take appropriate actions to resolve your issue as swiftly as possible. Our Customer Service email is <a href="mailto:support@saunabox.com">support@saunabox.com</a>&#xA0;

How do I report an issue with my Sauna Box?

If your SaunaBox isn't reaching the desired temperature or producing steam, try the following troubleshooting steps:

If your SaunaBox isn&apos;t reaching the desired temperature or producing steam, try the following troubleshooting steps:<ul><li>Ensure the SaunaBox is plugged into a properly functioning 110V power outlet. Try multiple outlets as well.</li><li>Do not pair with a power strip or extension cord and allow 15 minutes to heat up</li><li>Ensure the lid is properly sealed with all 3-tabs secured into their rivets</li><li>Ensure there are no kinks or curves in the tubing from the SmartSteam Unit lid to the SaunaBox</li><li>Verify the heat level is set correctly on the SmartSteam unit or the controller; the settings range from 1 to 7, with 7 being the highest.</li><li>Check the water level in the SmartSteam unit, which has a capacity of 3.6L.</li><li>If these steps don&apos;t resolve the issue, consider using the 2-Year Warranty for repairs or replacement. Please consult a healthcare professional before use if you have any underlying health conditions.</li></ul>

How can I fix my SaunaBox if it's not getting hot or producing steam?

It's not normal for the steam output box to leak excessively. Ensure that all connections and tubing are properly secured and check that the SmartSteam chamber is not overfilled and is emptied before each use. If the issue continues, further assistan

It&apos;s not normal for the steam output box to leak excessively. Ensure that all connections and tubing are properly secured and check that the SmartSteam chamber is not overfilled and is emptied before each use. If the issue continues, further assistance through customer support may be necessary.

What do I do if my SaunaBox is leaking water?

Immediate action should be taken if you notice a burning smell or smoke coming from your SaunaBox. Stop using the unit, unplug it, contact customer support with a detailed description of the issue for assistance. Please include your order number, ema

Immediate action should be taken if you notice a burning smell or smoke coming from your SaunaBox. Stop using the unit, unplug it, contact customer support with a detailed description of the issue for assistance. Please include your order number, email address associated with the order and pictures/video of the issue.

What should I do if I smell burning or see smoke coming from my SaunaBox?

The SaunaBox should be plugged directly into a power source (110V outlet) without the use of extension cords or power strips to ensure proper function. It's also advisable to verify the length of the power cord as per the warehouse specifications and

The SaunaBox should be plugged directly into a power source (110V outlet) without the use of extension cords or power strips to ensure proper function. It&apos;s also advisable to verify the length of the power cord as per the warehouse specifications and to refer to the SaunaBox&apos;s use and return policies detailed on our website. Once a product has been used, or if it has come into contact with water, it cannot be returned. If you encounter issues with your unit, please refer to the 2-Year Warranty for support.

What is the recommended way to plug in my SaunaBox?

Yes, you can use your own chiller with the PlungeBox Pro. The unit is designed with faucets that are compatible with any chiller unit, featuring an inlet and outlet for the tubing.

Yes, you can use your own chiller with the PlungeBox Pro. The unit is designed with faucets that are compatible with any chiller unit, featuring an inlet and outlet for the tubing.

Can I use my own chiller with the PlungeBox Pro?

We recommend wiping down the condensation on the sauna's walls with the towel provided and washing the absorbent floor mat after each use. We recommend avoiding using anything with toxic chemicals inside the sauna or steam unit itself!. Please find a

<div data-block="true" data-editor="ce0bc" data-offset-key="f733r-0-0" id="isPasted">We recommend wiping down the condensation on the sauna&apos;s walls with the towel provided and washing the absorbent floor mat after each use. We recommend avoiding using anything with toxic chemicals inside the sauna or steam unit itself!</div><div data-block="true" data-editor="ce0bc" data-offset-key="uk4u-0-0"> </div><div data-block="true" data-editor="ce0bc" data-offset-key="echia-0-0">Please find a video that details all steps on cleaning your SaunaBox</div><div data-block="true" data-editor="ce0bc" data-offset-key="4mclp-0-0"><a href="https://www.youtube.com/watch?v=Uc1umunerxQ" rel="noopener noreferrer" target="_blank">https://www.youtube.com/watch?v=Uc1umunerxQ</a></div>

How should I clean my SaunaBox after use?

The SaunaBox can be used indoors, but it is best placed on water-resistant floors such as tile or concrete to avoid any potential water damage due to condensation buildup. We recommend to place a protective barrier or towel underneath if utilizing on

The SaunaBox can be used indoors, but it is best placed on water-resistant floors such as tile or concrete to avoid any potential water damage due to condensation buildup. We recommend to place a protective barrier or towel underneath if utilizing on wood flooring. Appropriate ventilation should also be considered when using the SaunaBox inside to ensure a safe and enjoyable experience.

Is it safe to use the SaunaBox indoors?

While the SaunaBox can be used outdoors, it is not waterproof, and prolonged exposure to the elements without a protective cover can cause cosmetic or electrical damage. We suggest to bring all components indoors/shelter during inclement weather and

While the SaunaBox can be used outdoors, it is not waterproof, and prolonged exposure to the elements without a protective cover can cause cosmetic or electrical damage. We suggest to bring all components indoors/shelter during inclement weather and below freezing temperatures to avoid water freezing/blockage in the tubing.&#xA0;

Can the SaunaBox be left outside in cold or inclement weather?

Most customers use the SaunaBox indoors without issues, as the steam should not significantly affect the indoor environment with proper ventilation. However, it may increase humidity levels. It is recommended to place a towel on the floor when steppi

Most customers use the SaunaBox indoors without issues, as the steam should not significantly affect the indoor environment with proper ventilation. However, it may increase humidity levels. It is recommended to place a towel on the floor when stepping out from the SaunaBox to manage condensation.

How does the release of steam from the SaunaBox affect indoor environments, like an apartment?

The PlungeBox has not been tested for use with hot water soaking. For maintaining the quality and integrity of your PlungeBox, we recommend using it as intended and not exceeding the advised conditions without further guidance from the manufacturer.

The PlungeBox has not been tested for use with hot water soaking. For maintaining the quality and integrity of your PlungeBox, we recommend using it as intended and not exceeding the advised conditions without further guidance from the manufacturer.

Can the PlungeBox be used for hot water soaking?

We are happy to honor the brave individuals who serve as veterans and first responders with a special discount. Please reach out to us on social media or support@saunabox.com for your discount! Your service is greatly appreciated and we are proud to

We are happy to honor the brave individuals who serve as veterans and first responders with a special discount. Please reach out to us on social media or <a href="mailto:support@saunabox.com">support@saunabox.com</a>&#xA0;for your discount! Your service is greatly appreciated and we are proud to extend this token of our gratitude.

Do you offer a discount for veterans and first responders?

We maintain a straightforward payment system for the convenience of our customers. For each purchase, we require the use of a single payment method. This means that if you are using a visa debit gift card, for example, the entire purchase amount has

We maintain a straightforward payment system for the convenience of our customers. For each purchase, we require the use of a single payment method. This means that if you are using a visa debit gift card, for example, the entire purchase amount has to be charged to either the gift card or another singular payment method such as a full credit/debit card.

Can multiple forms of payment be used on a single purchase?

We currently offer international shipping to Canada only; however, customers are responsible for the shipping fees. Please be aware that international orders can take a significant amount of time to be delivered, depending on the destination. If you

We currently offer international shipping to Canada only; however, customers are responsible for the shipping fees. Please be aware that international orders can take a significant amount of time to be delivered, depending on the destination.If you encounter any issues with international orders, such as the shipping option not appearing or getting an error message that shipping is not available to your location, please make sure that your shipping address is correct and complete. In some cases, the issue may arise due to platform errors, but these are typically resolved promptly.Regarding expansion, we are actively working on expanding our shipping capabilities to Europe, including the UK. We encourage customers to sign up for our email list to receive updates when these options become available.For an estimate on international shipping costs, customers can add items to the cart and input their details without completing the order to see the estimated shipping fees.