How long does shipping take, and how is my order delivered?Updated 8 days ago

Parcel products
SmartSteam Pro, Pulse Pro, cold plunges, red light devices and accessories.

• Delivered to your door in 4 to 7 business days.
• Tracking is emailed once your order ships.

Freight products
Solara 1-Person, Solara 2-Person and Forge 1-Person.

• Allow up to 5 business days to ship and up to 9 business days in transit.
• Tracking is emailed once your order ships. The carrier will call the phone number on your order to schedule delivery.
• Standard delivery is curbside only. It doesn’t include carrying the sauna inside, unpacking or assembly.
• If your sauna has to go beyond a ground-level entry, such as to an apartment or a home with stairs, choose a delivery upgrade at checkout.
• Before delivery, check that your driveway, gates, hallways, doorways and installation area can fit the shipment.
• The Forge arrives in one crate of about 571 lbs. Moving it requires a forklift, or two people with a pallet jack.

Pre-orders: the ship window on the product page and in your order confirmation is an estimate. We’ll contact you if it changes.

Delays: delivery dates are estimates. If your shipment is delayed, email [email protected] and we’ll help you follow up with the carrier.